Privacy Policy

Privacy Policy

Introduction

This Privacy Policy describes how Géotherma Solutions Inc. (“we,” “our,” “us”) collects, uses, and protects the personal information you provide to us or that we collect when you use our website.

We are committed to protecting your personal information and processing it in accordance with applicable laws in Quebec regarding the protection of personal information, particularly Act 25 (Loi 25).

Privacy Officer (RPRP – Responsable de la protection des renseignements personnels)

In accordance with Act 25, we have appointed a Privacy Officer. This is the person to contact for any questions, concerns, or complaints regarding the processing of your personal information.

• Name: Hubert Langevin
• Tittle : Privacy Officer
• Email: info@geotherma.ca

Collection of Personal Information

We only collect personal information that is necessary for the specified purposes.

Information you provide to us directly :

We may collect personal information when you :

• Contact us by email or via a contact form (e.g., name, email address, phone number, message).
• Purchase a service (e.g., billing information, delivery address).

Automatically collected information (Current Limitation):

Currently, our website does not collect statistical information or tracking data (such as IP address, browser type, pages visited) through cookies or analytics tools (such as Google Analytics) for profiling or marketing purposes.

Use of Personal Information

The personal information collected is used exclusively for the following purposes :

• To respond to your information requests or communications.
• To provide the services you have ordered.
• To ensure the internal management and administration of our activities.
• To comply with our legal and regulatory obligations.

Sharing of Personal Information

We do not sell or rent your personal information to third parties.

Your personal information may only be shared with :

• Our service providers (if required during the mandate): Third parties who perform functions on our behalf. These providers are contractually obligated to protect your personal information and to use it only for the purposes we have instructed them.
• Authorities: When required by law or to comply with legal proceedings.

Security Measures

We take reasonable physical, technical, and administrative security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Your Rights (Act 25)

In accordance with Act 25, you have the following rights:

• Right of access and rectification: You may request access to the personal information we hold about you and ask for its rectification if it is incomplete, equivocal, or inaccurate.
• Right to withdraw consent: You have the right to withdraw your consent for the communication or use of your personal information held by us.
• Right to information: You have the right to be informed about the collection, use, and disclosure of your personal information.

To exercise any of these rights, please contact the Privacy Officer whose contact details are provided in Section 2.

Policy Changes

This Privacy Policy may be updated periodically. The revised version will be posted on this page with the date of the last update. We encourage you to review it regularly.

Last updated: 2025-11-19